Shipping and returns
Packages are generally dispatched within 24 hours of receiving your payment. All items will be shipped by professional carriers with insurance, required signature and tracking numbers. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fee already includes handling and packing fees as well as postage cost.
1.1. Domestic shipments
We ship all orders to an address in France Metropolitan with a fixed fee of 15€.
This fee will be offered for orders from 299€.
Estimated delivery time: 1-2 working days
1.2. International shipments
We ship to almost everywhere in the world.
The shipping fee and delivery time will be as follow:
European countries: 25€, estimated delivery time is around 2-4 working days
The rest of the world: 40€, estimated delivery time is around 5-10 working days
Please be noticed that delivery time may differ based on destinations and the custom department of the destination country. It is the customer's responsibility to make sure that the product can be legally imported to the destination country.
Also, the customer is responsible to pay for any customs fees, import duties, value added taxes and any other additional fees that the destination country requires.
We will provide the shipping carrier with the order details and customer's contact details.
All items are returnable within 7 days of delivery.
To return an item, the customer must make a return request within 2 days of delivery (proven by the tracking number) and return the item within 7 days of delivery. The customer will have to pay for the return shipping cost.
All items must be in the same condition as the product description and still have the Secondista tags attached.
When we receive your return, please allow up 10 working days for us to proceed your return. You will receive your refund to your original payment source. Please notice that shipping fees both way will not be refunded.
Items that are on sales will be considered final sales and no returns will be accepted.